The beauty of a woman is not in a facial mode but the true beauty in a woman is reflected in her soul. It is the caring that she lovingly gives the passion that she shows. The beauty of a woman grows with the passing years.
MY BROW GIRL POLICIES
ARRIVAL
Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup-free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
CHANGING OUR APPOINTMENT
A minimum of 24 hours' notice is required to reschedule/cancel a booked appointment without penalty. In the case of lash extensions, lash fills are only available for up to 4 weeks and must have 40% of lash extensions still be present for it to be considered a lash fill. If less than 40% of lash extensions are present and/or have been longer than 4 weeks it will be considered a Full Set.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or canceled and rescheduled for when you are healthy again.
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CANCELLATION + NO SHOW
As a courtesy, appointment reminders are sent out 72 or 24 hours either by phone, text, email, or both. If an appointment is canceled or rescheduled within 24 hours of your appointment, you will be charged 100% of your service as a cancellation fee. A credit card deposit/booking fee for all new Full Eyelash appointments will be required at the time of booking. All Deposits are nonrefundable. This is to protect the time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention, and of course, the best lash and brow work Folsom has to offer!
OTHER ARTISTS' WORK
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension training, certifications, and state board regulations, there are a lot of lash artists that have been improperly trained and at My Brow Girl, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch-up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you before any service is performed.
AFTER-HOURS APPOINTMENTS
Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute lash appointment that is outside of our normal business hours. After-hours appointments may be available on a case-by-case basis for an additional $25 fee. Please contact us directly to schedule an after-hours appointment.
REFUND POLICY
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
